What to do if you smell gas at home

A rotten egg smell means act now: get everyone out, avoid switches and flames, and call from outside. The steps, who to ring, and what happens next.

A plumber answers 24/7.

Key takeaways

Treat any gas smell as dangerous. Get everyone out of the building straight away.
Don't use light switches, phones, lighters or matches near the smell, and never use a flame to look for a leak.
From outside, call 000 and ask for Fire and Rescue NSW. Report natural gas leaks to Jemena on 131 909; for bottled gas, call your supplier.
Only a licensed gasfitter can find and repair a gas leak in NSW, and you should get a compliance certificate afterwards.