What to do when a pipe bursts: a step-by-step checklist
Water spraying from a wall or ceiling? Turn it off at the meter, keep clear of the electrics, then work through this checklist while help is on the way.
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Key takeaways
- Shut the water off first. The path tap on your water meter, usually just inside the front boundary, turns off the supply to the whole property.
- Keep people away from wet power points and the switchboard, and switch off an electric hot water system if a hot pipe has burst.
- Pipes from the meter to the house are the owner's to repair. If water is escaping on the street side of the meter, call the water authority, not a plumber.
- A burst water service is an urgent repair in a NSW rental. Tenants who can't reach the landlord can use a licensed plumber and be reimbursed.
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