A plumbing emergency at night: what to do first

Water pouring, sewage coming up or a smell of gas in the dark. What to do first, who to ring, and what can safely wait until morning.

A plumber answers 24/7.

Key takeaways

Gas smell: get everyone out, don't use switches, flames or your phone inside, and call 000 or Jemena on 131 909 from outside.
Water you can't stop: turn it off at the path tap on the water meter, usually just inside the front boundary. Keep a torch where everyone can find it.
Sewage coming up: stop using toilets and water. If the inspection shaft outside is overflowing, call Hunter Water on 1300 657 000.
Once the water is off and the house is safe, a lot can wait until morning. If you're not sure, ring and ask.